FREE SHIPPING - ORDERS OVER $200 MYR TO MSIA. & $400 MYR TO S.E.ASIA

ACTIVE+ REWARDS FAQ

HOW DO I JOIN ACTIVE+ REWARDS?

You can join Active+ Rewards online at www.believeactive.com, by creating an account at www.believeactive.com. Active+ Rewards is free to join, and you do not need to make a purchase to create account. Plus, you get bonus 1000 Active+ points upon creating the account.

WHAT IS THE DIFFERENCE BETWEEN ACTIVE+ REWARDS& BELIEVE ACTIVE REWARDS? 

When you shop at believeactive.com, you earn Active+ Reward Points on your eligible purchases. Active+ Reward Points can be redeemed for discount code via online. Believe Active Rewards are earned when you shop Instore at Lorna Jane Bangsar Village 2 and Pavilion Elite only. 

HOW MANY ACTIVE+ POINTS DO I EARN?

  • Active+ members earn 1 Reward Points per $1 MYR spent.*
  • We may sometimes run promotions offering the chance to earn additional points. 
*Reward Points are earned on purchases made in MYR at www.believeactive.com. Reward Points are not earned on freight, gift cards and purchases made at third party stockists or departmental stores. 
 

I'M MISSING POINTS WHY CAN'T I FIND THEM ON MY ACCOUNT?

  • Points will usually be credited to your account immediately after your purchase.
  • If you still believe you are missing points, please write to us at get support@believeactive.com.

HOW DO I USE MY DISCOUNT CODE ONCE I HAVE RECEIVED IT?

  • You cannot redeemed the discount code via in-store shopping. 
  • When you want to purchase online using a redeemed discount code, just enter the redeemed discount code number at checkout. The redeemed value will be applied to the transaction.

WHEN WILL I RECEIVE MY ACTIVE+ REWARDS MEMBERSHIP CARD? 

There are no physical membership cards in Active+ Rewards. Instead, you will have access to a digital membership card through www.believeactive.com

IF I DON'Y HAVE A CARD, HOW DO I MAKE SURE MY POINTS ARE CREDITED WHEN I MAKE A PURCHASE? 

When you shop online, you will need to make sure that you are logged into your registered Believe Active Account. 

HOW DO I REDEEM MY ACTIVE+ POINTS FOR DISCOUNT? 

You can choose to redeem your points for discount code at www.believeactive.com. To redeem points, you need to ensure you're logged in as a member and then select the 'Redeem Points' option. Your discount code becomes available to use immediately. 

HOW DO I RECEIVE MY BIRTHDAY BONUS?

Get 1,000 points in your birthday month. To receive birthday bonus, you must have at least one order fulfilled 30 days before the first of your birthday month. Else, you won't be entitled for the birthday bonus. 

HOW CAN I TRACK MY POINTS?

When you sign into www.believeactive.com, you are able to see all purchases you have earned points on your page. 

DO MY DISCOUNT CODE EXPIRE? 

Discount code expire after 12 months. 

CAN I TRANSFER MY POINTS?

No. You are not permitted to transfer points to another membership.

HOW DO I CANCEL MY ACCOUNT?

To cancel your account please contact the Active Fairy at support@believeactive.com

WHAT OTHER BENEFITS DO I GET WHEN I SIGN UP?

  • Joining Active+ Rewards gives you more than just the chance to earn Reward Points that you can redeem for discount. As part of our Active Living community you will get access to tools, knowledge and support to help you live your best active life.
  • As an Active+ Member you also get access to a range of exclusive benefits and offers. 

 

Join our Mailing List

Sign up to our newsletters for latest arrival, seasonal sales and events