Our policy lasts 14 days. Goods sold are non-refundable. However we understand selecting the right style and size online can be a difficult one. Should 14 days have gone by since the receipt of goods, we unfortunately can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and unwashed, with hang tags and in the same condition that you received it. Size exchange is subjected to stock availability. If it is out of stock, you may select a style exchange from the current range available at believeactive.com at the same price. Should you have bought your item at a promotional price and you have selected a normal price item for an exchange, the previous promotional offer will not be extended. If the new item is of a lower price, there is no cash refund provided and if it's a higher price, you will need to pay the difference.
Several types of goods are exempted from being return/exchange such as:
• Intimate items • Sale items • Promotional/flash sale items • Accessories • Free gifts
To complete your exchange, we require a receipt or proof of purchase.
*Management reserves the right to refuse a return or exchange based on the condition of the item. All online purchases are not permitted to be returned in stores.
To return an item:
Please email support@believeactive.com with the below details. We will respond to you to confirm your item has been put aside.
• Your full name
• Contact Details
• Order Number (found on your order confirmation or invoice)
• Details of preferred replacement item/s (item name, colour and size)
• Reason for returns
• Attach a photo of the items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.
