📦 Shipping delays are to be expected due to the new safe distancing restrictions 📦
Active Nation Resources Sdn Bhd “ANR” does not accept liability for any loss or damages caused by this website, or any website linked to this website.
ANR reserves the right to refuse or cancel an order at anytime without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
ANR’s website (www.believeactive.com) offers on-line purchasing. Orders via phone, fax or email will not be accepted.
On the ANR’s website (www.believeactive.com) the nominated currency used for all transactions is Ringgit Malaysia (RM).
ANR will publish or display the current shipping rates on the websites as applicable.
Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of ANR.
ANR reserves the right to change any or all of the following, at any time:
- Shipping rates charged to any destination;
- Delivery method;
- Carrier or shipping provider.
SHIPPING WITHIN MALAYSIA
Online orders for delivery within Malaysia are normally dispatched via DHL and usually arrive within 1- 3 business days from dispatch.
Standard Shipping rates for deliveries within Malaysia are as per order checkout information.
Shipping Charges applies to all Malaysian deliveries of purchased goods RM250 and under.
Standard Shipping is free for orders over RM250 in purchased goods when delivered to addresses within Malaysia.
Universal Gift Cards are financial instruments, which are provided as a free service. Therefore ANR does not consider Gift Cards as goods and they do not contribute towards the calculation of free shipping within Malaysia.
ANR reserves the right to change the shipping charges without prior notice. Shipping charges may be applicable during sales and promotions.
DISPATCH OF ORDERS
Orders are normally dispatched within 3-7 business days upon Order Confirmation subject to all ordered items being in stock.
ANR will endeavour to search in store for styles if they are not available in the online store warehouse.
If any items cannot be fulfilled from your order we will contact you via email.
ACCEPTANCE OF GOODS
On receiving the order the customer is responsible for inspecting the goods for fault or damage.
Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify ANR, as soon as possible. Please see Returns/Exchanges Policy for more information.
ANR reserves the right to change prices without notice. All prices and orders are displayed and processed in Ringgit Malaysia (RM).
ANR may from time to time make Gift Cards available instore in the country of issue. Gift Cards are treated by ANR as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that Lorna Jane Gift Cards are provided as a free service to customers and do not constitute a purchase of goods and do not contribute toward the calculation of shipping costs or discounts. Lorna Jane Gift Cards are not considered as goods or services with a retail price and therefore: -They do not include GST; -They cannot be discounted and are not subject to any discounts.
Active Rewards at LornajaneMY is a loyalty program to earn points for all sorts of activities including referring friends and making online purchases at believeactive.com.
The 'Reward Points' can be earned from online purchases on normal price merchandise at believeactive.com. Items that are purchased from sale & promotions will not be entitled to earn 'Reward Points'.
Promo Codes are valid for the specified time period only and can not be used in conjunction with any other offer. For example, Cash voucher worth RM50 OFF/RM20 that is obtained from events, this promo code is only applicable to first time online customers only and multiple usage of the same promo code by the same customer will not be permitted. One time use promotions, e.g. special promo codes, must be used in their entirety in a single purchase. Promotions cannot be applied to previously placed orders or to orders that have been adjusted. Promotions where you receive a reduction on the second item will be applied at the checkout on the lower priced item. Free Promotional merchandise offers upon meeting minimum spend requirements are only available until stocks last. An alternative will not be provided where stock is no longer available. BelieveActive at its sole discretion, extend or terminate a promotion at anytime.
Goods sold are non-refundable. However we understand selecting the right style and size online can be a difficult one. For this reason, we welcome an exchange on online orders within 30 days of purchase provided the invoice can be produced, the original hang tags are attached and items are returned in unworn and unwashed condition.
ANR reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by ANR a replacement item will be shipped where possible subject to stock availability.
- ANR will not be held responsible if there is a delay in delivery.
- Customers will be responsible for the return shipping and handling charge.
- For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
- You need to send the original or a copy of receipt with you order.
- In the event that your product is lost in transit, ANR will not be held liable and therefore recommends that you send all returns via Registered Post.
RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS
If your order is returned for refund or online credit note and you have received a promotional item of gift with purchase, the item must also be returned unworn and in original condition with swing tags intact; otherwise the retail price will be deducted from the refunded amount.
There is no warranty or exchange on Gift with Purchase items and/or Promotional Products.
Gifts with purchase are subject to availability. Subject to any rights you may have at law, they cannot be exchanged or refunded and a warranty does not apply. Gifts with purchase cannot be redeemed for cash and are only available at time of purchase.
All purchased items on discount / mark-down price / special sale / launch promo codes are non-exchangeable and non-refundable. Please do check and confirm your sizes on items which marked as final sale. No changes could be made after payment completed as orders would be submitted to warehouse team for preparation.
Orders may be cancelled only in the instance where the order has not yet reached the packing stage.
In the event that an item is listed at an incorrect price or with incorrect information, AANR reserves the right to withdraw an item from sale, and to refuse or cancel orders.
ANR will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.