LJXBA Gift Card
Our policy lasts 30 days. Goods sold are non-refundable. However we understand selecting the right size online can be a difficult one. So we allow only size exchange. Should 30 days have gone by since the receipt of goods, we unfortunately can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and unwashed, with hang tags and in the same condition that you received it. Size exchange is subjected to stock availability. If it is out of stock, we will refund you in 7 - 14 working days.
Several types of goods are exempted from being exchange such as:
• Intimate items
• Sale items
• Promotional and discounted items
• Free gifts
To complete your exchange, we require a receipt or proof of purchase.
*Management reserves the right to refuse a return or exchange based on the condition of the item. All online purchases are not permitted to be returned in stores.
To return an item for a size exchange:
Please email email@example.com with the below details. We will respond to you to confirm your item has been put aside.
• Your full name
• Contact Details
• Order Number (found on your order confirmation or invoice)
• Details of preferred replacement item/s (item name, colour and size)
• Reason for returns
• Attach a photo of the items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.
The Lorna Jane x Believe Active gift card is now available for customers to purchase in online.
- Expiry date will be 6 months from the date of purchase.
- The amount to purchase will be available in 300MYR, 500MYR and 1,000MYR.
Terms & Conditions
This card is:
- Treat this card like cash. Defaced, multilated, altered, lost or stolen cards will not be replaced, refunded or redeemed.
- Redeemable for online merchandise in this site; www.believeactive.com only.
- Please e-mail firstname.lastname@example.org if there is a need to redeem in-stores, a system conversion will need to be done at our end prior to usage.
- Not redeemable for cash and cannot be used for payment of retailer accounts;
- Must be redeemed before expiry date shown on card;
- Will be void and may not be redeemed after expiry date;
- Cannot be reloaded;
- Cash will not be given for any unused balance.
- Unused balance on expiry of this card will not be refunded or credited.
- Purchases exceeding available balance require difference paid by other method.